When an item cannot be exchanged, in the case of an item that cannot be replaced a refund will be granted once the defective item has been returned. This only applies to items obviously defective at arrival but primarily for items damaged during shipping.
Notification of defective, damaged and incorrect items must be reported to Unique Diesel within 15 days of receipt in order to be considered for replacement.
In the event of an incorrect part is received (error on our part),
please make Unique Diesel aware of the issue and we will request return
at our expenses and ship out the correct replacement once the previous
item is shown to be in transit.
We do not process exchanges for incorrectly ordered items towards another item. In this situation the customer must request return of the item and will be charged restocking fee for the item. If another item is desired then a new order will need to be placed separate after the return and refund has been processed.
Special order, one-off, or custom manufactured parts are not returnable for refund.
Paid Technical Support, Consultation services, and Printed documentation are non-refundable, regardless of usage or perceived value.
Engines long blocks and running Engine assemblies are not returnable. Components such as all internal parts of a engine are not returnable including but not limited to the engine block, cylinder heads, valve and timing covers, and oil pans, pistons & rings, gaskets & seals, connecting rods, oil pumps, hydraulic Lifters, crankshafts, camshafts, push rods, timing chain sets, and ALL engine bearings.
For all other scenarios not covered a 30-day return policy from invoice
date applies with the terms of a 50% restocking fee minus shipping
expenses. This only applies to items returned in new-unused condition.
The purpose of this online store and business is provide items for purchase, where a customer purchases an item to own. Purchases that end in a return scenario are discouraged and against our mission and cannot be repeated. Once a return and refund is processed by policy, customer purchasing ability and website usage will be removed.
*** All return scenarios must be pre-authorized by emailing Unique Diesel before return shipment.
Shipping Address for Pre-Authorized Returns:
Unique Diesel
PO Box 95
New Deal, TX 79350
Note: Any unauthorized returns will be refused where return shipping costs will be the responsibility of the sender. Payment for return shipping and handling of an unauthorized return is payable only via US Postal Service Money Order, credit cards and electronic payments are not accepted. Unauthorized items received are considered abandoned if return shipping and handling expenses have not been received within 30-days after the item was delivered.