Unfortunately, a small percentage of customers don't share this value; the following information applies.
Unique Diesel reserves the right to refuse service to anyone. The typical reasons for refusal of services is being disrespectful, rude conduct, breaking policy, and fraud. Refusal of service due to rude communication and conduct requires no notice. Cancellation of a purchased product or service after or during rude negotiation for services will follow the cancellation policy. Other times a customer is told formally that services are not available to that customer. Once a business or individual has been told that they will not be provided services by Unique Diesel or parent company this is permanent. Purchases made and caught prior to shipping will be refunded based on the transaction policy cancellation fee. Successful attempts to circumvent this request by purchases by others etc. will void all warranty service and product guarantees explicitly and is considered fraud. Purchases intentionally disputed by Paypal and Credit Card processors will also result in permanent loss of services from Unique Diesel. We do not do business with individuals who attempt or participate in "Friendly Fraud", as this is theft, or those using alternative methods to circumvent a policy. Posting negative feedback publically about products and services by Unique Diesel will result in no future business with the source customer or individual. Mentions of involving an attorney, or Filing of lawsuits or letters from attorneys will also forfeit customer privileges. Communication at the mention of legal issues will cease except through certified letter.
"If a customer and business cannot settle conflict themselves directly, they need not be doing business."
Abuse of store and services:
1.) Customer requested order cancellation and refund.
Placing an order on the website and then requesting that the order be cancelled and a refund issued is a form of store abuse that is unwanted. This creates a burden on customer service representatives to facilitate, accounting expenses, and payment fees, in whole it's wasteful. If a request for an order that has not been prepared for shipping is made it will be honored with the order cancellation fee mentioned in the Transaction Policy and if the customer is a first time customer, future use of the store will be removed as we are not interested in this type of purchase behavior.
2.) Checkout on store using Manual Payment and not completing.
Creating orders on the store requiring manual payment and not making the payment, necessitating cancellation of the order will not be tolerated. This is abuse of the store and resources and complicates inventory controls. Adding items to a cart and going through the entire checkout process constitutes a contract and accepted invoice. This accepts terms of pricing and store policy. Forcing us to cancel these orders will result in loss of store privileges and exercising the right to refuse future service.
3.) Misuse of store checkout to place incomplete orders.
Several protections and safeguards are in place on the store to prevent a check out that is incomplete, and therefor cannot be filled. Although these safeguards are in place there have been situations where they have been circumvented by misuse of the store. Examples of misuse leading to incomplete orders are providing: incomplete, incorrect, or fake phone numbers and or shipping and billing addresses. Misuse of the store could lead to orders that the store doesn't provide a shipping amount, or orders that cannot be shipped by carriers requiring a real phone number. This leads to customer service having to reach out to customers to remedy which is counter-productive to the store. In situations where customer service is able to retrieve information to correct an honest mistake, it can be remedied. In situations where it is obvious that steps were made to circumvent protections ending in an order that cannot be fulfilled the order will be cancelled less any order cancellation fee and account will be disabled.
Mutual respect and courteous communication is required for doing business with Unique Diesel. Please formally request services and information and show appreciation for responses, and we will Thank you for your business.