Items ordered by Unique Diesel at a customer's request that are special order are subject to a 50% deduction from refund in the form of a "stocking fee" if cancelled by customer, at a minimum. Special order items may be considered non-cancellable and potential refund is at the sole discretion of Unique Diesel. A classification of an order as a special order is also at the discretion of Unique Diesel, and potentially associated with a lead time or normally stocked.
Orders placed on items on the store that allow back-order (items not in stock but to be ordered) will incur a 35% stocking fee if a back order is requested cancelled.
Adding to an existing order is only handled through the bulk ordering policy
Partial Order Item Removal
For some odd circumstance in which items placed on an order are requested removed from an order prior to shipping (no tracking number generated). They may be requested removed, amount refunded will be less 15% of amount in credit after item is removed from invoice. In circumstances where the item being removed is approximately 50% or more of the dimensions and weight of order, a partial refund on the shipping will be remitted, also less 15% of the refund. Situations where the item's shipping impact does not account for 50% or more, no shipping refund will be issued. Refunds on shipping are completely up to Unique Diesel to decide upon, decisions made are final.
Whole Order Cancellations.
Occasionally a customer will request a whole order cancellation for a number of reasons not exclusive to shipping rate and time, quantity available and others. When a purchase is made on the website it is treated as an agreement to fully purchase, a request to cancel an order is a breach of that agreement. The cancellation and refund will be processed less the order cancellation fee and an additional consequence enabled. After an order is cancelled the customer account will be disabled with the store as future business will not be welcome. Cancellations and refunds are costly and time consuming and requests for cancellations after committing to an order are not welcome. Plainly, if you are one that cancels an order after making one, and we processed the cancellation, you are not allowed to buy here again.
Duplicate Order Cancellations
Although uncommon, the circumstance of cancelling an identical order, known as a duplicate order is handled the following way. The order will be simply cancelled less the order cancellation fee. Should this be a pattern, the second time this type of request is honored the account will be disabled.