Items ordered by Unique Diesel at a customer's request that are special
order are subject to a 50% deduction from refund in the form of a
"stocking fee" if cancelled by customer, at a minimum. Special order
items may be considered non-cancellable and potential refund is at the
sole discretion of Unique Diesel. A classification of an order as
a special order is also at the discretion of Unique Diesel, and
potentially
associated with a lead time or normally stocked.
Orders
placed on items on the store that allow back-order (items not in stock
but to be ordered) will incur a 35% stocking fee if a back order is
requested cancelled.
Adding to an existing order is only handled through the bulk ordering policy
Partial Order Item Removal
For
some odd circumstance in which items placed on an order are requested
removed from an order prior to shipping (no tracking number generated).
They may be requested removed, amount refunded will be less 15% of
amount in credit after item is removed from invoice. In circumstances
where the item being removed is approximately 50% or more of the
dimensions and weight of order, a partial refund on the shipping will be
remitted, also less 15% of the refund. Situations where the item's
shipping impact does not account for 50% or more, no shipping refund
will be issued. Refunds on shipping are completely up to Unique Diesel
to decide upon, decisions made are final.
Whole Order Cancellations.
Occasionally
a customer will request a whole order cancellation for a number of
reasons not exclusive to shipping rate and time, quantity available and
others. When a purchase is made on the website it is treated as an
agreement to fully purchase, a request to cancel an order is a breach of
that agreement. The cancellation and refund will be processed less the
order cancellation fee and an additional consequence enabled. After an
order is cancelled the customer account
will be disabled with the store as future business will not be welcome.
Cancellations and refunds are costly and time consuming and requests
for cancellations after committing to an order are not welcome. Plainly,
if you are one that cancels an order after making one, and we processed
the cancellation, you are not allowed to buy here again.
Duplicate Order Cancellations