This contact page is primarily to assist potential and current customers with contacting Unique Diesel - GM Truck regarding purchase of parts and components for automotive 6.2 and 6.5 Diesel applications. Currently all customer service communication is handled in writing via email.
The website is the primary means for customers to learn about products and make purchasing decisions. This is not a legacy business model whereby a sales representative will guide a potential customer through an entire purchase process. It is expected that potential customers utilize the website. In situations where more information is required or for specific sales questions not available on the website a sales agent is able to assist.
The Sales Inquiry link on this page initiates email contact with us to inquire about the direct sales of product and services offered on this store.
Answers for special order or items not currently offered in the store and special services related to existing product offerings will be answered with a delay to retrieve appropriate and accurate information. Agents are not engaged in offering any form of technical advice or troubleshooting and those type of requests may be entirely disregarded. Limited customer product support exists only for recently purchased products from Unique Diesel - GM Truck. Customer service is reserved for after purchase type inquiries only.
Items listed on the store may be browsed but not purchased without registering for a user account for checkout of items. The purpose of sales inquiry contact is to assist registered customers towards the purchase of items available on this online store. The first step towards being a customer is registration on the website.
There are several ways to initiate registering for an account on this website (online store). The simplest way is to follow the button link below to access the registration page.
Making a sales inquiry should be related to items already purchased or items currently available on the website for purchase that you need additional information on in order to complete a purchase. On items you need more information to complete a purchase, we recommend adding those items to cart in your account so that this can be seen by sales as a serious inquiry. When looking for items not represented on the website please see section below on this page about store inventory and stock to understand the process we follow for making items that we have available for your purchase. To contact sales inquiry department, please login to your website account, then use the button link below to access the page containing the email contact form. The button below will only work if you're logged into your account first, so come back to this page after you've logged in.
Contacting Customer Service.
Making a customer service inquiry should be related to items already purchased or are in the process of completing payment on a purchase in the case of an item that requires a manual payment process. Use of the following button will put you in contact with a representative of Customer Support to assist with post ordering questions and specific post-purchase questions that occur in business. This button does not require login to assist access to customer service for the specific functions mentioned. No sales questions answered through this portal.
Other special considerations exist for contact where there are problems with logging into the website. If you are having an issue logging into your account, you must follow the processes built into the website to managing a change of password. We cannot assist with change of passwords. If this does not work for some special reason, please visit the website policy for shopping cart help for further options.
Store inventory and stock
Let us know if something is out of stock as we may have it but are working on shelving that actual item and adding to inventory control. Inventory control handles maximum amount of a product is allowed to be purchased per purchase, please refer to bulk ordering policy if you are looking to purchase more of an item then the store will allow. Many other new and used items are available that are not yet available on this website. Should you be looking for something specific, contact us and make the request considering the following as a guide on response. If it is something that we have and can make available for sale on the website within a week's time we will reply and indicate that. If the item requested is not available at all, we will indicate. If the item is available but cannot be placed online within the week time frame (example used component we have lots of but cannot inventory and make available) then you will receive a response of not at this time. Quotations and estimations of pricing will not be provided by sales agent until actual item is represented on the website and available for sale to all. Requests for components even if we cannot assist with active interests will be added to the make available list so check back at a later date. As for manual one-off sales for items, we do not make sales and quotations for items outside of the inventory control and web store process.